Return Policy


The return policy for textbooks is very detailed, please check your receipt for information about the return deadlines for your purchased books.  The policy applies to purchases and rentals. Rental check-in deadline is always listed as the last day of final exams. Most course materials can be returned within the first 10 (TEN) days of class, including the first day of classes and weekends; for Fall and Spring Terms. Half sessions and Summer sessions have a shorter refund time-frame from the start of the term. All purchases of textbooks made after the returns deadline are non-returnable.  For more information about Textbook Buyback, click HERE


Submit a Request for an Online Ordered Apparel Return/Exchange

We gladly accept returns/exchanges of unworn, unwashed, undamaged merchandise and all items must contain all original packaging and accessories within 30 days of purchase. A valid receipt is required for all returns/exchanges. A form of personal identification may be required. Refund issued in same tender form. If the same tender form is unavailable, a refund will ONLY be issued in the form of a VolShop gift card. Please allow 5 - 7 business days for refund to post to account. No refunds after 30 days of purchase. **Please note, as of November 19, 2018, we have extended the return policy until January 31, 2019, for holiday purchases. The items are still required to be in NEW condition, and unworn, unwashed, undamaged, and in original packaging. In addition, this extension DOES NOT include clearance items.*** All sales are final on clearance and/or sale items. These items cannot be returned for refund or exchanges.      


Current versions of software that are still in the shrink wrap, purchased within 15 calendar days can normally be returned if you have your receipt. If an item did not come in shrink wrap, it must be in resalable condition and the seal on the software cannot be broken. After fifteen  days, if a product is deemed still returnable, refunds will be made at the current selling price of the item or the price on the receipt whichever is less. This excludes special orders which are not returnable.

Opened hardware and software (that is not custom or special order)  may be returned with receipt however a 15% restock fee may be applied if items are not in resalable condition. (Product must be in the original packaging, with all original accessories, manuals, etc., and all pieces must be undamaged, clean, and in brand new condition). Defectives can be exchanged (see below).

IMPORTANT NOTE:  Adobe & Microsoft software is considered opened when activated. All Gift cards are not returnable.

IMPORTANT NOTE:  Headphones of all types are not eligible for return due to sanitary conditions. Such items may be returned to the manufacturer.

IMPORTANT NOTE: Defective software can be swapped for the same item within 15 days of purchase (provided it has not been discontinued).

All opened hardware or software returns must be verified as defective. All returned items must be in their original boxes or packaging.

Returns of open (but not defective) hardware will be contingent but not limited to: the condition of the return (resalable) and the time elapsed from date of purchase. Product must be in the original packaging with all original accessories, manuals, etc., and all pieces must be undamaged, clean, and in brand new condition. All Returns must have a valid receipt. Open returns will be assessed at 15% restock fee.

Defective computers (e.g. Apple, Lenovo/Thinkpad, Dell etc) may be returned or exchanged within 5 business days of purchase. After 5 days, the manufacturer may choose to have the item exchanged or repaired under warranty.  All returns must include all original packaging and receipt

Open ink cartridges are not returnable for any reason. There will be no exceptions to this policy. Unopened cartridges can be returned within 15 days, provided you have a receipt. If you do not know the exact part number of your cartridge, please know your model number of your printer and our staff will assist you in locating the right cartridges for your printer.

Special orders are not returnable. Please make sure items requested are what you want. All special order returns must be returned to the manufacturer.

We are not responsible for special order items left on our shelves over 60 days after all reasonable efforts have been made to inform the customer of its arrival. Customers wanting refunds or having a DOA (Dead on Arrival) problem with software or hardware that was not picked up promptly will have to deal directly with the manufacturer.

Refunds will be credited back via your original method of payment.  In some instances, refunds may be issued in the form of a UT VolShop gift card.  Returns and exchanges without a receipt are limited.  The VolShop reserves the right to deny any return.